Review: Website: www.Fashion and You.com

FashionandYou  is a popular website for online shopping. I have been buying stuff from them because of the fair deal they have most of the times. Also, they promise to deliver you the original brands as listed on their websites. A few popular brands on their website are -

Fragrances: Issey Miyake, Diesel, Burberry, Davidoff , Dunhill, CK, Guess, D&G etc.

Clothing Lines: Chhabra, Polo, Forever New and a few Indian Designers

Cosmetics: Melon, Pierre Cardin, Ambika Pillai, Lotus Herbals etc.

Inner wears: Skin, Bewitch etc

Pets: HUFT

Bags: Hidesign, Carlton London, Samsonite etc.

Shoes: Carlton London, Miss Sixty etc.

... among other brands including more sections like home decor, kitchen ware, office products etc.

What I like about Fashion and You:

* They do have original brands. I haven't found fakes so far and no experiences with others as such.

* Nice deals if you really look at the difference.

* Packaging is safe, neat and nice. Products are sent to you in brown box wrapped up in white paper and Fashion and You all over. Impressive to my eyes.

* Products are in a red satin pouch, bubbled wrap inside the brown box. I love.

* They keep you informed about updates on delivery until the the product is delivered.

What I don't like about Fashion and You:

* The delivery policy.

2 to 3 weeks after the end of each sale, we receive the supplier’s merchandise in our Order Processing Center. Then we prepare your order and ship it to you via our courier. It usually takes us 2-3 days to prepare your package for shipping. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you. In the My Account / My orders section, you can view:

» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a series of emails including:


» An update when your merchandise has arrived at our Order Processing Center
» A note to let you know your order has shipped


If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues.
 
* It's actually so much time that my brain almost forgets that I have even ordered something. I can't wait so much for my product to be delivered to me. FNU please do something about it.
 
* Their shipping charges of INR 100 is no good for the products having less difference in MRP and offer price. For instance: MRP for Ambika Pillai nail paints are INR 250 and FNU offer price is INR 199. That comes out to be a difference of INR 51. If you plan to buy only one nail paint that you have been looking for, couldn't find anywhere and want to buy then you are actually at loss because you'll have to pay INR199 + INR 100 (shipping charges). In that case you'll think why not order something else, even if you don't want.
 
So the point is, you'll spend more than what you want to. This is the whole point of shopping online. You spend more than what you should.
 
Anyways, I would continue shopping on Fashion and You hoping that they change their mind and start shipping products a bit early. I have stopped buying things from Fashion and You as they tend to take ages (more than two months sometimes) to ship the order. I am saying this as per my personal experiene plus comments by their other buyers on Fashion and You FB profile. I am not asking for more discounts, just wanna see my babies on time.
 
UPDATE:

I know that fashion and You has lost the trust of its buyers. But that doesn't mean that they can't improve. Their Contact page is working fine. Try sending the an email if contact number doesn't work.They seem to be refunding the money to the respective accounts you used during the payment. The payment will be credited by the name of AWARI TECHNOLOGIES PVT GURGAON. I got my amount refunded because Celine Dion perfume was not available with the dealer. But yes, I had to follow up with them every day and I sent them an email using their Contact  page. I got a reply after my amount was refunded.

Regarding Fakes, I haven't received a single fake piece from them. I can't really comment on that. I have also realized that the do take hell amount of time while delivering imported stuff. That pretty much clarifies because they get the stuff delivered to them from the respective international clients "as their press reports say".

I hope it will be helpful. I would say, there is not guarantee of money in this world. It's gone if it's spent once. You are lucky if you are getting it back. Just stick to it, be honest while mentioning your points and try hard to get it back. Remember "It's always too soon to quit".

P.S. I am not linked with Fashion and You group by any means. Please read my Disclosure-Policy for further information. 


 xo
Jiya
Thank you for reading!!

About SSU by Jiya

"Jiya is a passionate shopper and reader. A lover and fighter, continuously improving and evolving to contribute in this world as a philanthropist and environmentalist. She loves to spend time on internet, reading multiple things simultaneously with a single vision- find something helpful for this society and readers of SSU."
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7 comments :

  1. I too have stopped shopping F&U now. I had been shopping a lot there till last year and used to get the product with in a month
    but now they get the order and do not dispatch it for months, you have to call/ email them again and again and then they will cancel the order.
    Its very-2 frustrating sometime.

    ReplyDelete
  2. MISSING PRODUCTS CASE (order no. 637497)
    These people commit something and deliver half of the things..I am frustrated with FASHION AND YOU PEOPLE..these people are so unprofessionals..
    I ordered some products which i received on 01st Aug. I found that 3 items were missing in total, from that day its only me who is following with them..its their duty to give me updates..i call them every 2nd day..but whenever i call them..they put me hold for 10-12 mins..they think people are busy and DON”T WORK like them..
    Also they commit that they'll give u call back with a solution..but forget about solving problem..they dont even reply to your mails..what they are giving me is credit and voucher which i DON’T want..i want the MISSING products or MONEY..what these guys think..will i ever even think of purchasing any damn thing from fny again...Its my first purchase with them and the experience is PATHETIC
    Till date no solution..its been more than a MONTH now..they want me to accept a credit of sme amt which is penny for me..i guess I have wasted for than that by calling them..they don’t want to solve problem..rather they believe in stretching the case till the customer dies..
    I think now I have to visit their corporate office and make them learn some “PROFESSIONALISM”
    The biggest question is “Will they ever return my products or my money?”

    ReplyDelete
  3. Dear All

    We work for customer satisfaction and delight. We try our level best to resolve your queries at the earliest.

    In case , you feel your problems are not resolved, and you want faster resolution of your complaints, please mail at help@fashionandyou.com

    Best Regards
    Team Fashion and You
    Support No | 0120-6739999
    Email: support@fashionandyou.com

    ReplyDelete
  4. Thanks for sharing...

    here is one of the good Online Food Deals site in india: Online Deals in Delhi at Khaugalideals.com

    ReplyDelete
  5. Khaugalideals offers online shopping deals with a focus on deals in Delhi. It's a gateway to food menus and restaurant in Delhi. This portal provides deals as well as food deals including deals coupons and food voucher.

    ReplyDelete
  6. Very bad Service... Product which show on the site are good. but service is very bad. i have order a jeans and 2 months has been pass but they did not still dispatch my Jeans.
    and one product i have return 6-7 months has been pass and they did not return my money.
    I have stop shopping from F & Y Now.

    ReplyDelete
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    ReplyDelete

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